Question 1

What's the difference between Starter and Premium plans?

Accepted Answer

Starter (₹499/month): Online booking link 24/7 + 100 WhatsApp review alerts (sent after appointments only). Perfect for getting more Google Business reviews. Premium (₹1,499/month): Everything in Starter PLUS your own WhatsApp number + 100 messages for complete booking flow (alert when patient books, confirmation when you confirm, day-of reminder, review request from YOUR number). Two-way patient chat. Multiple doctors. Review requests from your branded number get way more responses.

Question 2

Can I add the booking link to my Google Business Profile?

Accepted Answer

Yes! Add your booking link to Google Business Profile, Instagram, Facebook, WhatsApp status, your website, Google Ads, Facebook Ads - anywhere you want. One click and patients see your booking form. They pick time and pay. No phone calls needed.

Question 3

How does payment collection work via Razorpay?

Accepted Answer

Patients pay before booking via Razorpay. They can use UPI (Google Pay, PhonePe, Paytm), credit cards, or debit cards. Money goes directly to your bank account first. Then appointment is confirmed. No more no-shows or payment collection problems.

Question 4

Can I do Google Meet video consultations?

Accepted Answer

Yes! Both plans include Google Meet video consultations. Patients can book online consultations, pay in advance, and join the Google Meet call at appointment time. Perfect for reaching patients in other cities or for online consultations.

Question 5

How does WhatsApp automation work?

Accepted Answer

Starter: 100 WhatsApp review alerts sent after appointments to boost Google Business reviews. Premium: 100 messages for complete WhatsApp booking flow from YOUR clinic number - (1) Alert to you when patient books, (2) Confirmation to patient when you confirm, (3) Day-of reminder to reduce no-shows, (4) Review request from YOUR number (patients trust your number and leave more reviews). Patients can reply to YOUR messages.

Question 6

Do patients leave more Google reviews with Premium?

Accepted Answer

Yes! When review requests come from YOUR official clinic WhatsApp number (with your name and logo), patients trust the message and respond way more than generic requests from 'FormAlert'. Premium's branded WhatsApp number boosts your Google Business review conversion rates significantly.

Question 7

Is there a free trial?

Accepted Answer

Yes. Free 14-day trial for both plans. No credit card needed. Test with real patients. Premium trial uses shared WhatsApp number. After trial, we set up YOUR WhatsApp number free if you continue with Premium. Cancel anytime.

Formalert

Aditya Das