Privacy Policy

Introduction

At FormAlert (operated by Digital Forum), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our appointment booking and practice management platform.

By using FormAlert, you agree to the collection and use of information as described in this policy.

Information We Collect

1. Information You Provide

When you sign up and use FormAlert, we collect:

• Account Information: Name, email address, phone number, professional details
• Practice Information: Business name, services offered, pricing, availability
• Payment Information: Razorpay account details for receiving payments
• Client Data: Names, contact details, appointment information, consultation notes
• Communication Data: Messages, notifications, support conversations

2. Information Collected Automatically

• Usage Data: Pages viewed, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device type
• Cookies: Session cookies to keep you logged in and improve user experience
• Analytics Data: Aggregated usage patterns to improve the service

3. Information from Third Parties

• Payment Processors: Transaction confirmations from Razorpay
• Communication Services: Delivery status from Meta (WhatsApp), email providers
• Authentication Services: Login verification data if using third-party sign-in

How We Use Your Information

We use your information to:

• Provide and maintain the FormAlert service
• Process appointments and facilitate bookings
• Send appointment reminders and notifications
• Process payments and maintain financial records
• Provide customer support and respond to inquiries
• Improve and optimize our platform
• Send service updates and important announcements
• Detect and prevent fraud or security issues
• Comply with legal obligations
• Generate anonymized analytics and usage reports

How We Share Your Information

We do not sell your personal information. We only share data in limited circumstances:

Service Providers

We share data with trusted third parties who help us operate FormAlert:

• Razorpay: Payment processing
• Meta: WhatsApp notifications
• Email providers: Email delivery
• Cloud hosting: Data storage and server infrastructure
• Analytics services: Usage statistics (anonymized)

Legal Requirements

We may disclose information if required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect the rights and safety of FormAlert, users, or the public
• Investigate fraud or security issues
• Enforce our Terms and Conditions

Business Transfers

If FormAlert is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and any choices you may have.

Data Storage and Security

Where We Store Data

Your data is stored on secure cloud servers. While we primarily use servers in India, some data may be processed by service providers in other countries.

Security Measures

We implement industry-standard security measures:

• Encrypted data transmission (HTTPS/SSL)
• Encrypted data storage for sensitive information
• Regular security audits and updates
• Access controls and authentication systems
• Secure backup systems

Data Retention

• Active account data is retained as long as your account is active
• After account cancellation, data is retained for 30 days
• Financial records are retained for 7 years for tax/legal compliance
• Anonymized analytics data may be retained indefinitely

Your Rights and Choices

You have the following rights regarding your data:

Access and Portability

• Request a copy of your data
• Export your data in a portable format
• Access your account information at any time

Correction and Deletion

• Update your account information from your dashboard
• Request deletion of your account and data
• Correct inaccurate information

Communication Preferences

• Unsubscribe from marketing emails (service emails will continue)
• Control notification settings from your account
• Opt out of non-essential communications

To exercise any of these rights, contact us at adityakd@formalert.in

Cookies and Tracking

FormAlert uses cookies for:

• Essential cookies: Keep you logged in, remember preferences
• Analytics cookies: Understand how you use FormAlert (anonymized)
• Security cookies: Detect fraud and protect your account

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

Children's Privacy

FormAlert is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it promptly.

Your Responsibilities

As a FormAlert user, you are responsible for:

• Obtaining proper consent from your clients before collecting their data
• Complying with applicable data protection laws in India
• Maintaining the confidentiality of client information
• Using client data only for legitimate professional purposes
• Informing clients about data collection and usage

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• The "Last updated" date will change
• Material changes will be communicated via email
• Continued use after changes means you accept the new policy

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us: