Payments & online consults
Collect payment at booking, and consult online
UPI, cards and net banking, through your own Razorpay account. The money goes straight to your bank. We never hold it. For online visits, the Google Meet link is made for you once the payment clears.
The problem
Collecting payment for online consultations is a mess without a system
Most practitioners do online consultations over WhatsApp. The coordination looks simple — it isn't. Every consultation turns into a manual payment chase before you've even opened your notes.
Without FormAlert
Patient messages asking for an online consultation
You share your UPI ID publicly — anyone can screenshot it
Patient pays and sends you a screenshot to verify
You check your UPI app, match the amount, confirm manually
You then generate and share a Meet link by hand
Reminder? You have to remember to send it
Patient asks for the link again on the day of the call
You're mid-consultation — the message goes unanswered
With FormAlert
Patient opens your booking link — sees your live schedule
Picks a slot and pays via Razorpay (UPI, card, net banking)
No UPI ID shared. No screenshot sent. Payment verified automatically.
Google Meet link generated and sent via WhatsApp the moment payment clears
Reminder with the link goes out before the consultation
At the scheduled time, you open your dashboard and join
Done
Where the UPI screenshot approach breaks down
Sharing a UPI ID publicly — on your WhatsApp status, your Instagram bio, your booking messages — means anyone can see it and send whatever amount they choose. There's no order tied to a specific patient, a specific appointment slot, or a specific fee. For a few consultations a week this is manageable. Once the volume increases, the cracks show:
- Patients pay the wrong amount — especially if your fee changed or they misread the message.
- Patients who don't have the right UPI app can't pay at all. Card and net banking aren't an option.
- Payments for different patients come in from different times and it becomes hard to match them when you're busy.
- If the consultation doesn't happen, issuing a refund through UPI requires back-and-forth that can take days.
None of this is a reason to stop doing online consultations — it's just a reason to set up a proper payment system before you scale.
Stop verifying UPI screenshots. Set up a real payment system.
Razorpay handles collection. FormAlert handles the booking and the meeting link. You handle the consultation.
How it works
Patient pays via Razorpay. Meeting link sends itself. You join.
FormAlert is your telehealth point of sale. The moment Razorpay confirms the payment, the rest is automatic.
1
Patient opens your booking link and sees your live schedule
Your online consultation slots are set separately from your in-person hours. Patients only see available times — no overbooking, no "let me check and get back to you".
2
They book a slot and pay upfront
Patient picks a time and pays — via Razorpay on Starter (UPI, card, net banking), or via Razorpay or WhatsApp Payments on Business. The slot is only confirmed after payment. No unpaid no-shows for online consultations.
You set the fee. You can charge differently for online vs in-person.3
Google Meet link generated and sent automatically
The moment payment is confirmed, a unique Google Meet link is created for that appointment and sent to the patient via WhatsApp. They get a reminder with the link before the consultation.
Patients don't need a Google account. The link opens in any browser.4
You join from your FormAlert dashboard
At the scheduled time, your upcoming consultation shows in your dashboard. Click to join the Google Meet call directly. The patient's details — name, notes, appointment history — are right there on the same screen.
The payment layer
Your practice's online payment counter — powered by Razorpay
Think of FormAlert as the billing counter for your online practice. Just like a hospital has a payment desk before consultations, your booking link collects payment upfront — before the appointment is confirmed.
All payment modes accepted
UPI, credit/debit card, net banking, wallets — Razorpay handles all of it. Patients pay the way they prefer. You get the money in your account.
No UPI ID shared publicly
Sharing your UPI ID means patients can pay any amount, any time, with no record. Razorpay creates a proper order with the exact amount set by you.
Automatic verification
No screenshots. No manual checking. Razorpay's webhook tells FormAlert the moment payment is confirmed — the appointment is confirmed and the Meet link goes out.
You set your fee
Charge differently for online consultations vs in-person visits. Many practitioners charge more for specialist second opinions from other cities — you control the pricing.
Who uses this
Any consultation that doesn't need a physical exam
Practitioners across specialities use FormAlert's online consultations for these common scenarios.
Follow-up appointments
Post-surgery check-ins, lab report discussions, chronic condition reviews — patients don't need to travel for a 10-minute follow-up.
Second opinion consultations
Patients from outside your city who want a specialist opinion before a procedure can reach you without a trip.
Prescription renewals
Established patients on long-term medication can renew their prescription in a quick video call rather than a half-day visit.
Initial screening
Triage new patients online before deciding if an in-person visit is needed. Saves time for both sides.
Booking the follow-up itself takes one click once the current visit is marked complete — FormAlert schedules it and sends the reminders. See how follow-up reminders work →
What's included
Everything in one place — no extra apps or logins
Google Meet — auto-generated
A unique Meet link is created for every online consultation. No Zoom account, no third-party booking, no manual link-sharing.
Upfront payment — Razorpay or WhatsApp Payments
Starter: patients pay via Razorpay at booking. Business: patients can also pay via WhatsApp Payments — UPI within WhatsApp, no redirect. Slot isn't confirmed until payment is through.
Separate online schedule
Set specific hours for online consultations. In-person and online hours are managed independently.
Link sent via WhatsApp
The Meet link goes to the patient via WhatsApp at booking, and again in the reminder before the consultation.
Patient records stay linked
Online consultation history sits alongside in-person visits in the patient's record. One view of the full relationship.
Review request after the consultation
After you mark the consultation complete, a WhatsApp review request goes to the patient — same as any in-person visit.
Practical notes
A few things worth knowing before you set this up
You can charge differently for online vs in-clinic visits. Most of the doctors we work with set a lower fee for follow-ups and prescription renewals online, and a higher fee for specialist second opinions. The booking link lets you set the fee per appointment type.
Patients don't need a Google account to join the Meet. The link opens in any mobile browser — no app, no sign-in. This matters because most patients won't download anything just to join a call.
Online consultation slots are separate from your in-clinic schedule. You set specific hours for video calls — you don't have to offer online consultations at the same time you're seeing in-clinic patients.
Setting this up takes under 10 minutes. You connect your Razorpay account, set your online consultation fee and hours, and share your booking link. The Razorpay connection is the only thing that takes any effort — the rest is filling in a form.
A proper telehealth setup — not a WhatsApp workaround
Razorpay for payments. Automatic Meet links. WhatsApp reminders. All connected. Setup takes under 10 minutes.
FAQ
Common questions
Do patients need to install Google Meet?
No. The Meet link opens directly in any mobile browser. Patients tap the WhatsApp link and the call starts. No app, no account.
Can I charge a different fee for online consultations?
Yes. You set a separate fee for online slots. Many practitioners charge less for video follow-ups and more for specialist second opinions.
What if the internet drops during the call?
The patient still has the Meet link and can rejoin immediately. FormAlert doesn't automatically charge or refund for disruptions — you handle that directly with the patient.
Can I offer online consultations for only some practitioners in my practice?
Yes. Each practitioner in FormAlert has their own schedule. You can enable online slots for some practitioners and not others.
Is there a telemedicine law I need to comply with?
India's Telemedicine Practice Guidelines (2020) allow registered practitioners to provide teleconsultation. FormAlert provides the technical infrastructure; compliance with specialty-specific guidelines is your responsibility as the practitioner.
Do I need a Razorpay account to accept payments for online consultations?
Yes. Razorpay requires a registered business or individual account with KYC verification. The process takes 1–3 business days. Once your account is verified, you connect it to your booking system and it handles all payment collection and settlement.
What payment methods can patients use?
UPI (all apps), debit cards, credit cards, and net banking. Razorpay supports all major Indian banks and payment apps. You don't need to configure anything — all modes are available by default.
What happens if a patient pays but the consultation doesn't happen?
Refunds can be initiated through the system. The patient's payment details are already on record — you don't need to ask for their UPI ID or bank details. How quickly the refund reaches the patient depends on their bank, typically 5–7 business days.
Is sharing a UPI ID for online consultations against any rules?
Not technically, but many doctors' UPI IDs are linked to personal bank accounts, which means you're sharing a personal financial identifier with patients — and with anyone who sees your public profiles. A payment gateway creates a cleaner separation between your practice finances and your personal accounts.
Does this work for multi-doctor clinics?
Yes. Each doctor can have their own online consultation schedule and fee. Patients book with the specific doctor they want, pay the correct fee, and receive a meeting link. All bookings show up in the same clinic dashboard.
No UPI ID in a chat. No screenshots to check.
Set it up once. Patients book and pay through Razorpay, the Meet link is created for them, and you open your dashboard and join. On both plans, Starter ₹999 and Business ₹1,999. 14 days free, no card.
What this doesn't do
The money never touches FormAlert. It goes to your own Razorpay account, so you need one. Razorpay's own fees and payout timing apply, not ours. You give refunds from your Razorpay dashboard. We take the fee and record it against the appointment. The bank side stays yours.
In short
FormAlert is an appointment booking system for private clinics in India. It handles online bookings, walk-ins, phone and WhatsApp appointments in one queue, sends WhatsApp confirmations and reminders, and requests a Google review after each visit. Two plans: Starter ₹999/month and Business ₹1,999/month.