For private clinics in India
A patient messages your clinic at 10pm. She should not have to wait until somebody opens the phone in the morning to find out how to book.
14 days free. No card. Cancel any time.
In one paragraph
A WhatsApp auto reply is a message that goes back automatically when somebody messages your clinic, so a patient who writes at 10pm is not left waiting until somebody opens the phone in the morning. There are two ways a clinic in India can run one, and they stack. The first is free and takes two minutes: the WhatsApp Business app has a greeting message and an away message built in, and a clinic can put its booking link in both — that works on any plan, including no plan at all, because it is a setting on your own phone rather than software you buy. The second is what FormAlert adds once the clinic's own number is connected: when a patient messages, an AI booking assistant replies at any hour, finds a free slot and books it, or a booking form opens inside the chat so she can pick a service and a slot herself. Anything the assistant cannot handle — a medical question, a complaint, a bill — goes to a person at the clinic.
Free, two minutes
This is not our software and we do not charge for it. It is a setting in the WhatsApp Business app, it is the highest-leverage two minutes a clinic can spend, and most clinics have never opened the menu.
The greeting and away-message settings only exist in the WhatsApp Business app. It is free, it is a separate app in the store, and your existing number can move to it without losing your chats.
Turn it on and write one or two lines with your booking link in them. This fires the first time somebody messages you, and again if they come back after fourteen days of silence.
Same menu, one item down. Set it to your actual clinic hours so it only answers outside them — the patient learns you are closed and gets the link in the same breath.
Two minutes of work, and the only way to find out you pasted the link with a space in it.
The only thing that matters is what you put in it. A greeting that says “thanks for contacting us, we will get back to you shortly” has told the patient nothing and given her nothing to do. Put a booking link in it and the same message books an appointment.
On the Business plan
A link is a step. A form inside the chat is not — she never leaves WhatsApp, and there is no page to load on a bad connection outside a clinic at night.
Any number a patient has — the one on your prescription pad, your Google profile, your Instagram. On the Business plan that number is your clinic's own WhatsApp Business API number, so she sees your name on the thread.
Not a link out to a website. The form opens in WhatsApp itself, with your services, your hours and the slots you actually have free. She picks one and sends it.
Beside the online bookings, the QR scans and the walk-ins your staff typed in. One list in the morning, not three.
Confirmation when you accept it, a reminder 24 hours and 2 hours before, and a Google review request once you mark the visit complete. All four come with the plan.
This needs a WhatsApp Business API number of your clinic's own, which is what the Business plan buys — a shared number cannot carry one clinic's booking form, because a reply to it belongs to no one clinic. See what each plan includes →
On your website
If you have a website, the button in the corner should open WhatsApp rather than a form nobody at the clinic is watching.
A floating button on your website that opens a WhatsApp conversation with your clinic, with the first message already written. No visitor has to save your number, and nothing lands in an inbox nobody checks.
Whatever you set as your greeting answers a website visitor exactly as it answers someone who found you on Google — one setup, every door.
A booking QR on the front desk and the prescription pad does the same job in the room rather than on the website, and most private clinics in India get more from it.
Being straight about it
The booking assistant's job is booking, moving and cancelling appointments. Anything else a patient asks — whether you treat something, a complaint, a question about a bill — goes to a person at your clinic, in the same thread. It never gives medical advice.
“Missed call” software is a category built for a market where people ring businesses; in India a patient messages, and the phrase itself means something else here. What you get instead of a returned call is a written thread the clinic can scroll back through, no per-minute bill, and no voice robot mishearing somebody over a noisy line. If catching missed calls is a hard requirement, say so on the demo and we will tell you this is the wrong product.
Questions
In the WhatsApp Business app: Settings → Business tools → Greeting message. Turn it on, write a line or two with your booking link, and save. Do the away message in the same menu and set it to your clinic hours. It is free, it takes about two minutes, and it works whether or not you use FormAlert.
The greeting fires the first time somebody messages you, and again if they message after fourteen days of silence. The away message fires outside the hours you set. Most clinics want both: the greeting so a new patient gets the booking link immediately, and the away message so a 10pm enquiry is not met with silence.
No, and you would not want it to. The greeting fires on first contact, not on every message — WhatsApp deliberately does not let a business auto-reply to a conversation already in progress, because that is how a business becomes something patients mute.
Yes, once your own number is connected. Once your clinic's own WhatsApp number is connected, an AI booking assistant answers patients at any hour, including after the clinic has closed. It tells them which doctors and services you offer, finds a free slot in your real calendar, asks your booking questions and books it, and lets returning patients move or cancel a booking. It replies in the patient's language and follows the notes you give it. Anything else — a medical question, a complaint, a bill — goes to a person on your team, and staff can pause it on any chat. It runs on your own number and comes with the subscription — the free trial does not include it.
The chat is handed to your team. The patient is told someone from the clinic will reply, the conversation waits in your shared WhatsApp inbox with the patient's appointments beside it, and the assistant stays out of that chat while your staff has it. It never gives medical advice.
No, and we will not sell you that. FormAlert does not answer your phone or call anyone back. What it does is reduce the number of calls that need to happen at all, by letting the patient book without ringing you — and you get a written thread you can scroll back through rather than a missed call nobody remembers. If catching missed calls is a hard requirement, this is the wrong product.
Not for the free greeting — that is in the ordinary WhatsApp Business app, which anybody can install. The API is what lets a booking form open inside the chat, lets your front desk answer from a shared inbox instead of a personal phone, and lets the clinic send confirmations and reminders in its own name. FormAlert is an official Meta Tech Provider, so we register that account in your clinic's name and Meta bills you directly for messages at its own rate.
Yes — a floating button that opens a WhatsApp chat with your clinic, with the first message already typed. Whatever greeting you have set answers those visitors too, so it is one setup rather than a second inbox to watch. For most private clinics in India a booking QR code at the front desk earns more than a website widget does, simply because more patients are standing in the room than browsing the site.
Only if it pretends to be a person. One or two lines that say you have got the message, give the booking link, and say when somebody will reply — that reads as organised. A cheerful paragraph from a fake assistant reads as a company hiding from its patients.
Short. Who you are, that the message has been seen, the booking link, and when a person will answer. For example: "Thanks for messaging [clinic name]. You can book an appointment here: [link]. Someone from the clinic will reply between 9am and 7pm." Do not write more than that — the patient is reading it on a phone, in a queue for something else.
Set the free greeting today. When you want the reply to take the booking itself, that is the Business plan — 14 days free first, with 50 credits, and no card.
14 days free. No card. Cancel any time.
In short
FormAlert is a scheduling system for clinics in India that run on WhatsApp, built for doctors in independent private practice and small clinics. It runs the appointment side of a practice — online, QR code and WhatsApp booking, walk-ins and phone bookings in the same queue, automated WhatsApp reminders and Google review requests — so that patients get booked, reminded and asked for a review without anyone at the clinic typing a message, and the clinic's Google rating reflects the care it gives. FormAlert is an official Meta Tech Provider, which is what lets it create a WhatsApp Business API account in the clinic's own name rather than renting the clinic space on somebody else's. Patients book from a web page, by scanning a QR code at the clinic, or by messaging the clinic on WhatsApp, and the booking form can carry whatever questions the practice wants to ask, with photos and documents attached. The clinic confirms the appointment and marks the visit complete; FormAlert sends the confirmation, reminds the patient 24 hours and 2 hours before the visit, and asks for a Google review afterwards. Once the clinic's own WhatsApp number is connected, an AI booking assistant, included with the subscription, answers patients at any hour, books from the clinic's real calendar, and hands anything else to the clinic's staff. There is one plan, at ₹1,999/month or ₹17,999/year — the yearly price works out at ₹1,500 a month and saves ₹5,989 — and everything is on it: all of those messages, the clinic's own WhatsApp Business API number and templates, which Meta then bills the clinic for directly with no FormAlert markup, as many doctors as the clinic has with a calendar each, a login each for them and the front desk, a waiting-room queue display, a patient portal, and patients rescheduling or cancelling themselves inside WhatsApp. There is no setup fee, and nothing is priced per doctor, per seat or per booking. The WhatsApp number a clinic sends from changes once: during the 14-day free trial, which takes no card and includes 50 credits, messages go from FormAlert's shared WhatsApp number at ₹1 a message against that allowance, and the clinic can connect its own number, during the trial or after subscribing, through Meta's Embedded Signup inside FormAlert — a clinic already using the WhatsApp Business app can link the number it already runs, bringing its chats across — after which every message carries the clinic's own name. Meta verifies the business behind that number; a clinic whose Meta business is already verified connects the same day, and one that is not registered yet uses a free MSME Udyam certificate, issued from Aadhaar and PAN and usually the same day at udyamregistration.gov.in, or a GST certificate if it has one. FormAlert files that verification and the message templates with Meta on the clinic's behalf. Because that WhatsApp account is created inside the clinic's own Meta business portfolio, a clinic that stops paying FormAlert keeps the number and the account and can use them with any other software.