Frequently Asked Questions about FormAlert.

FormAlert is clinic management software for private clinics in India that ranks your practice higher on Google Business Profile. Every completed visit sends an automatic WhatsApp request for a Google review — more reviews mean a higher local ranking. Underneath, FormAlert also runs online booking and WhatsApp confirmations. Business adds your own WhatsApp number, one-click follow-up scheduling with automatic reminders, two-way patient chat, and WhatsApp Payments.

Solo practitioners and small private clinics in India — GPs, dentists, gynaecologists, dermatologists, physiotherapists, paediatricians, psychologists, ayurveda practitioners, and aesthetic clinics. If you run your own practice and want online booking plus automatic WhatsApp reminders, it's for you. It is not built for hospitals or clinic chains.

Setup takes about 10 minutes. You connect your Google Calendar, add your working hours, list your services with prices, and get your booking link. No training needed, no complicated software to learn.

No. FormAlert is designed to be extremely simple. If you can use WhatsApp, you can use FormAlert. Everything works on your phone, and there's no complicated setup process.

Yes! FormAlert offers a 14-day free trial with no credit card required. You get full access to all features in your chosen plan during the trial period.

Patients can book from multiple places: your Google Business Profile "Book Appointment" button, a direct link you share (on Instagram, WhatsApp status, etc.), an embedded widget on your website, or any social media link. They choose a time, service, and pay—all in 30 seconds.

Yes. You can set up different services with different durations and prices. For example: "In-clinic consultation (30 min, ₹500)" and "Online consultation (15 min, ₹300)". Patients choose which type they want when booking.

You can cancel or reschedule any appointment with a single click from your dashboard. Patients also receive options to reschedule through WhatsApp (Business plan) or by contacting you.

Yes. You can add "Busy" events to your Google Calendar and FormAlert will automatically block those times from booking. You can also manually override any specific dates for holidays or emergency closures.

You can manually add walk-in appointments anytime from your dashboard. They're automatically added to your schedule and marked as "Confirmed" so you have a complete view of all appointments.

Yes. FormAlert shows real-time availability. If a slot is booked, it immediately becomes unavailable to other patients. No double bookings ever.

Yes. From any completed appointment, one click books the patient's next visit. On the Business plan, FormAlert also reminds them automatically — 24 hours and 2 hours before — so follow-ups don't get forgotten.

Starter (₹999/month): messages come from FormAlert's shared WhatsApp number, one-way only, paid from a ₹500 monthly wallet at ₹1 per message. Business (₹1,999/month): we set up your clinic's own WhatsApp number. Every message — confirmation, 24-hour reminder, 2-hour reminder, review request — comes from your number, and patients can reply. No wallet — Meta bills you directly, about ₹0.10 per message.

On the Business plan, patients receive a WhatsApp reminder the evening before their confirmed appointment and again 2 hours before. This cuts no-shows significantly. Messages come from your practice's own WhatsApp Business number.

Custom message templates are available on the Business plan. When your practice has its own WhatsApp Business API, you can edit templates — add your practice name, preparation instructions, directions, or anything relevant. On the Starter plan, messages use FormAlert's master templates.

Two-way WhatsApp chat is available on the Business plan only. On Business, patients can reply to any message and message your practice's WhatsApp number directly — including outside business hours to book an appointment. You manage replies from your FormAlert dashboard. On the Starter plan, messages are one-way only.

For the Business plan, you need a WhatsApp Business number for your practice. You can use your existing practice number or get a new one. We'll help you set it up during onboarding — it's included in the plan.

Starter gives you ₹500 free credit each month, with every billable message costing ₹1 — enough for about 250 visits. Top up any time from your dashboard; unused monthly credit expires at month end, but credit you buy separately never expires. Business has no wallet to manage — Meta bills your clinic directly, at roughly ₹0.10 per message.

On the Starter plan, payments are collected via Razorpay. You connect your own Razorpay account and patients pay at the time of booking — money goes directly to your bank account. On the Business plan, you can also accept WhatsApp Payments for online consultations — patients pay directly within the WhatsApp conversation without being redirected to another app.

On Starter, patients pay via Razorpay: UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), and Net Banking. On Business, patients can additionally pay via WhatsApp Payments for online consultations — UPI directly within WhatsApp.

WhatsApp Payments is a UPI-based payment feature built into WhatsApp. On the Business plan, patients booking an online consultation can pay directly within the WhatsApp conversation — no redirect to Razorpay, no separate app. It's the most frictionless payment experience for patients already on WhatsApp. Razorpay remains available on Business as well.

Yes! For each service, you choose whether payment is required upfront (prepaid) or optional (postpaid). For example, you might require prepayment for online consultations but allow in-clinic patients to pay after the visit.

FormAlert charges ₹999/month (Starter) or ₹1,999/month (Business). For patient payments, you pay only Razorpay's transaction fees directly to them (approximately 2% per transaction). FormAlert doesn't charge anything extra on payments.

Yes. You can process refunds directly from your FormAlert dashboard. The refund goes back to the patient's original payment method through Razorpay.

FormAlert tracks all payments automatically. You can export patient data with payment history as a CSV file anytime for your accounting records or CA.

FormAlert stores patient name, phone number, complete appointment history, payment status, and any consultation notes you add. Everything is digital and searchable—no paper files needed.

Yes. After each appointment, you can add or edit consultation notes, prescriptions, observations, or any other information you want to record about the patient's visit.

Search by patient name or phone number. You'll instantly see their complete appointment history, payment status, and any notes you've added. Everything is accessible from your phone or computer.

The patient portal is included on the Business plan. Patients receive a link to their portal in their confirmation WhatsApp message. From the portal they can see how many patients are ahead of them in the queue and the expected wait time — so they know when to arrive. For online consultations, the Google Meet link is there too. For in-person visits, they can see your practice location on maps. The portal is a web link — no app download, no account needed.

Yes. You can export your entire patient database as a CSV file anytime. This is useful for keeping your own backup records or for sharing with your accountant.

Yes. All patient data is encrypted and stored securely. We follow industry-standard security practices to protect sensitive medical information.

Yes! FormAlert is perfect for group practices. Each provider gets their own calendar and booking link (businessname/providername), but all providers share the patient database and payment settings.

Yes. Staff members get full access to manage appointments, view patient records, add walk-ins, and handle the calendar. The only thing they can't access is payment settings—that stays with the practice owner.

Patients choose which provider they want when booking (if you have multiple providers). Each provider has their own services and schedule. The system automatically assigns the appointment to the correct provider.

Yes. All providers and staff can see the entire practice schedule and patient database. This is helpful for group practices where patients might see different providers at different times.

When a patient books an online consultation, they pay upfront — via Razorpay on Starter, or via Razorpay or WhatsApp Payments on Business. FormAlert automatically generates a Google Meet link and sends it to the patient via WhatsApp. At appointment time, they click the link (no app download needed) and you join from your FormAlert dashboard.

Yes. Instead of Google Meet, you can add custom text like "Phone call at appointment time" or "WhatsApp video call". This gives you flexibility to use whatever consultation method you prefer.

The Google Meet link is sent immediately when the appointment is confirmed (after payment if prepaid, or after you approve if postpaid). They also receive it in the reminder message.

Yes! You can create separate services with different prices. For example: "In-clinic consultation: ₹500" and "Online consultation: ₹300". Patients choose which type they want when booking.

Review count and recency are ranking signals Google uses for local search — the more reviews, the more consistently, the higher a practice tends to rank. FormAlert doesn't touch your ranking directly; it automates the part clinics usually skip: asking every patient, every time. Aries OB-GYN Clinic in Guwahati went from 42 to 79 reviews in 3 months this way — no patient asked face-to-face.

When you mark an appointment as "Completed" in the dashboard, FormAlert immediately sends the patient a WhatsApp message with a direct link to your Google review page. One tap and they're on the review form while the visit is still fresh. No sentiment screening, no extra steps — every completed visit triggers the request.

Yes. Automatic Google review requests are included on both Starter and Business — the moment you mark a visit complete. On Starter, the message is sent from FormAlert's shared WhatsApp number. On Business, it's sent from your practice's own registered WhatsApp Business number.

Custom message templates are available on the Business plan. You can edit the review request template — add your practice name, a personal note, or anything you'd like.

Only patients whose appointments you mark as "Completed" will receive review requests. You control when the automation triggers.

Yes! FormAlert is mobile-first and works perfectly on any smartphone. You can manage your entire practice from your phone—check appointments, add notes, view payments, chat with patients.

No. Patients book through a simple web link that works in any browser. No app downloads, no sign-ups—just click, book, and pay.

Yes. You can sync your Google Calendar with FormAlert. Any "Busy" events you add to Google Calendar will automatically block those times from being booked on FormAlert.

You can cancel from your dashboard at any time. Your subscription stays active until the end of the current billing month — you won't be charged again after that. Export all your patient data as a CSV before you go. Your data remains accessible for 30 days after the subscription ends.

Yes. FormAlert works on any device—phone, tablet, or computer. You login through any web browser. Many practitioners check their schedule on phone and add detailed notes on computer.