The questions doctors actually ask, answered plainly.

FormAlert is an official Meta Tech Provider. That is what allows us to create a WhatsApp Business API account directly in your clinic's name rather than renting you space on somebody else's — and it is why, if you ever leave us, the number and the account stay with you. We moved every user onto the official Meta API in August 2026, so there is no third-party middleman between your clinic and WhatsApp.

Your account and booking system: the same day. Add your services, your hours and your booking rules, and your booking link is live. That part takes about 20 minutes.

WhatsApp depends on which number. During your trial there is nothing to set up — messages go out from FormAlert's shared number immediately. Whenever you are ready, during the trial or after, you connect your own, and that happens inside FormAlert through Meta's embedded flow: a few minutes, in your browser, with no separate developer account and no paperwork. If you want to keep the WhatsApp Business number you already use, there is one extra step called coexistence, done from your WhatsApp Business app — it also takes a few minutes, but it needs you at a laptop with your phone to hand, so book a short slot rather than trying it between patients.

What decides the timeline is whether your clinic's Meta business is already verified. If it is, you are sending the same day. If it is not, you need one document — a free MSME Udyam certificate, issued from Aadhaar and PAN, usually the same day at udyamregistration.gov.in, or your GST certificate if you have one — and Meta's verification on top of that is usually two to three days.

Meta also reviews your message templates before anything can go out. We run both for you as a Tech Provider, but the waiting is Meta's and it is out of our hands. Your booking page takes bookings throughout, and FormAlert's number keeps sending meanwhile.

Meta verifies the business behind every WhatsApp Business API number, and there are two ways through it.

If your clinic's Meta business is already verified, there is nothing to do first. You onboard the WhatsApp Business app you already run — Meta calls this Coexistence — and keep the number, the chat history and your contacts. Your staff carry on replying from the same phone. No patient is told a new number, and you send the same day.

If it is not verified, you need one document. An MSME Udyam certificate is what Meta accepts, it is free, it needs only your Aadhaar and PAN, and it is usually issued the same day at udyamregistration.gov.in. Most small practices in India are not GST-registered and this is the route they take; if you are GST-registered, use that certificate instead.

We submit the verification and your message templates to Meta for you as an official Meta Tech Provider. You do not fill in Meta's forms.

No. Embedded signup handles all of it inside FormAlert. You need a Meta account in good standing and nothing else.

No. If you can use WhatsApp, you can use FormAlert. Everything works on your phone, and there is a full user guide you get on signup.

Solo practitioners and small private clinics in India — GPs, dentists, gynaecologists, dermatologists, physiotherapists, paediatricians, psychologists, ayurveda practitioners and aesthetic clinics. If you run your own practice and want online booking with automatic WhatsApp confirmations and timed reminders, it is for you. It is not built for hospitals or clinic chains.

Keep your prescription software. FormAlert is the WhatsApp front desk it does not have, and it runs alongside whatever records you already keep.

For appointments it does the CRM job: every patient's contact details, visit history, payments and WhatsApp conversation sit in one place, you can send a prescription PDF or a bill to the patient on WhatsApp, and you can export the patient list any time. It is not an EMR — no charting and no longitudinal medical history. That is what you keep using your current software for.

Yes. Each service has its own name, duration and fee, and you mark it prepaid or postpaid individually. A clinic running First Consult 60 min ₹5,000, Follow-up 30 min ₹1,500 and Quick Consult 20 min ₹1,000 sets all three up as separate services with their own booking rules.

Yes — set a gap between appointments so you are not booked back to back.

Yes, both ways. If you block time in Google Calendar for surgery or OT, those slots disappear from your booking page automatically.

You set one cutoff for the clinic — for example, no changes within 24 hours of the appointment. It applies across all your services rather than per service.

For no-shows, you mark the appointment as no-show or complete. Marking complete is also what fires the review request, so the two work together: complete means the patient came and gets asked for a review, no-show means she did not and does not.

You or your staff reschedule from the dashboard and the patient gets a WhatsApp message immediately with the new time.

Once your own WhatsApp number is live, patients can pick a new slot or cancel from inside WhatsApp too, without a login or an app, and it lands in your queue. Until then they send a request and your staff action it, because the flow that carries the reschedule needs a number of your own.

A WhatsApp alert goes to your clinic number the moment a booking comes in. You confirm it, and the patient gets a confirmation message. Walk-ins and phone bookings your staff types in are confirmed straight away — there is no approval step on those.

No, and this is the main reason clinics move to us. Online bookings, WhatsApp bookings, QR scans at the front desk and appointments your staff type in by hand all land in the same queue, in order. One list in the morning instead of three.

One thing to know now rather than in week two: your staff types in the phone and walk-in patients. FormAlert does not answer your phone. What it takes off your hands is everything after the call — checking for a clash, calling back to confirm, the reminder, the review request.

Yes, on Business — a patient-facing queue display at your clinic's own web address, plus queue management from the dashboard. Patients see the token being served and stop asking the front desk how much longer.

Yes. Mark a service as an online consultation and FormAlert creates the Google Meet link and sends it to the patient with the confirmation. Included.

Yours, once you subscribe. We create the WhatsApp Business API account in your clinic's name, on your clinic's number — or link the WhatsApp Business app number you already use, chats and all. Meta bills you directly at Meta's own rates and we take no cut per message. If you ever leave us, the account and the number stay with you, because they were created in your own Meta business portfolio rather than ours.

During the 14-day trial, and in the days while Meta is still verifying your number, messages go out from FormAlert's shared number instead. Nothing to set up, and nothing waiting on Meta before you can see it work.

The official WhatsApp Business API, through Meta directly. We are an official Meta Tech Provider, and we moved every user onto the official Meta API in August 2026 — no third-party middleman between your clinic and WhatsApp.

Your display name shows once Meta approves it. The green verified badge is a separate Meta process you apply for yourself — we can point you at it, but we cannot grant it.

Yes, on Business. One round of customisation is included with your setup; further template changes are ₹500 each, because every template goes to Meta for approval and usually takes about a week.

Meta is strict about template wording. If one is rejected we rewrite and resubmit.

A booking confirmation, then a reminder 24 hours and again 2 hours before the appointment, then a review request once you mark the visit complete.

All of it comes with the plan, and all of it works during the trial too. The messages are never the thing that is held back — what changes is the number they go out on, once you connect your own.

On Business, yes — two-way chat inside the dashboard, so whoever is at the desk can answer without anyone's personal phone being involved. A shared number cannot do this, because a reply to it does not belong to any one clinic, which is why it is on Business.

We solve that on WhatsApp rather than by voice, and it is worth being precise about how.

Once your own number is connected, a patient who messages your clinic gets an answer at any hour: WhatsApp finds a free slot and books it from your real calendar, or a booking form opens inside the chat — without anyone at the desk touching anything. Separately, and on any plan, you can set a greeting in your WhatsApp Business app so every message gets an instant reply with your booking link even when the clinic is closed.

What FormAlert does not do is answer the phone or call anyone back. There is no per-minute bill, no voice robot mishearing a patient over a noisy line, and you get a written thread the clinic can scroll back through instead of a missed call nobody remembers. If an automated phone call is a hard requirement, FormAlert is not the right fit.

Once your clinic's own WhatsApp number is connected, your WhatsApp handles scheduling on its own. Patients pick a live slot inside the chat and pay through your Razorpay before it's confirmed. They can reschedule or cancel by replying — the system picks a new slot from your real calendar and frees the old one. It also answers the common questions patients ask any time of day: your fees, your timings, your directions, which doctors and services you offer. Anything outside that — a medical question, a complaint, a bill — is handed to a person on your team, with the chat waiting in your shared WhatsApp inbox beside the patient's appointment history. Staff can take over any conversation at any time. Comes with the subscription — the free trial does not include automatic scheduling.

The chat is handed to your team. The patient is told someone from the clinic will reply, the conversation waits in your shared WhatsApp inbox with the patient's appointments beside it, and the system stays out of that chat while your staff has it. It never gives medical advice.

Yes — that is what FormAlert is, in one subscription. On Business, your clinic's WhatsApp handles the scheduling itself: patients book, reschedule and cancel inside the chat, and your WhatsApp answers common patient FAQs (fees, timings, directions, services). Confirmations go out when the appointment is confirmed, 24-hour and 2-hour reminders go out on their own, and a Google review request fires after you mark the visit complete.

Anything the system can't answer — a medical question, a complaint, a bill — is handed to your staff. The whole conversation and the patient's appointment history sit beside it in a shared WhatsApp inbox, so whoever picks it up can answer without asking the patient to repeat themselves. No plugins, no separate reminder tool, no separate review tool.

Mark the visit complete in FormAlert. A WhatsApp message with your own Google review link goes out to that patient, from your clinic's own number once it is connected (or from FormAlert's shared number during the trial and while Meta verifies yours). The exact message is on /features/whatsapp-automation#templates — same template every time, no filtering of unhappy patients, which is how Google wants it done.

Yes. On Business, every patient chat lands in one shared WhatsApp inbox in the dashboard — any staff member you have invited can see it and reply, so the whole team has the same view of what each patient has been told. Confirmations, 24-hour and 2-hour reminders, and the Google review request after each visit still fire on their own in the same thread.

One thing to flag: assigning a specific chat to one staff member is not a feature today — the inbox is shared, not per-staff. Visibility across the team is the model, and it works for small clinics where the next free hand picks the chat up.

No. You connect your own Razorpay account with your own API keys. Settlement goes straight to your bank. We never touch it and we take no percentage.

Yes, per service. Mark online consultations prepaid and in-clinic visits pay-at-clinic, or any mix.

You set refund rules in your own Razorpay account and issue refunds there. Razorpay usually returns funds the same day, occasionally two to three.

Not as an automatic flow, and this is a real gap rather than something we would rather you found out after signing up. We cannot confirm a direct UPI transfer, so the system has no way to know the appointment is paid.

Two ways round it. Take UPI payments outside the system and mark those appointments postpaid, confirming each once you have seen the money. Or accept UPI through Razorpay, which settles to the same account and does report back automatically.

Yes, and it is included at no extra cost. Ask each patient whatever your practice actually needs — referring doctor, symptoms, insurance, last visit date, whatever matters to you — rather than filling in a fixed template.

The patient answers on her own phone while she is booking, so by the time she reaches the clinic you already have the details, spelled correctly, in her own words.

Yes. Patients attach photos and documents to the booking and they arrive with the appointment rather than scattered across WhatsApp threads.

That matters most for anyone reviewing something before the patient arrives — pre-op and progress photos, prior prescriptions, lab reports, scans from another hospital. You see them before the consult starts instead of spending the first five minutes asking her to find them.

Yes. You get a QR that opens your booking page — print it for the front desk, your prescription pad, the door, or a flyer. The patient scans it and fills in her own details on her own phone, so the spelling and the number are right and nobody at the desk is typing.

Yes. Appointments and patient lists download to CSV whenever you want, trial included. It is your data.

Yes — add doctors and front-desk staff with their own access, so the desk can run the dashboard without using your account. Each person sees the day from their own view, and there is no per-seat charge.

Yes. Each provider gets their own calendar and their own services, and patients pick who they are booking with. Add as many as your clinic has — nothing here is priced per doctor.

No. FormAlert runs one clinic per account, with multiple doctors inside it on Business. Routing requests across branches by location is not something it does.

When you mark a visit complete, a WhatsApp message goes to the patient with your Google review link. Nobody at the clinic has to ask.

About one in ten patients who are asked will leave a review. That is the rate for everyone — the reason clinics see so few is that asking by hand does not happen consistently at 7pm on a Thursday, not that patients are unwilling.

One private gynaecology clinic went from 42 reviews to 79 in 90 days without anyone at the clinic asking a single patient, and its patient flow doubled inside fourteen weeks on the back of that Google visibility — no advertising, no listing fee.

Fresh reviews feed the prominence signal Google uses for local ranking, which is why the clinic ranking above you usually is not a better doctor, just one with a system.

Asking is allowed. What Google bans is paying for reviews, giving something in return, telling people what rating to leave, and asking only the patients you expect to be happy. FormAlert sends the same message after every completed visit, so there is no filtering.

We also never hand you a sentence to paste. Google's filters spot clusters of near-identical reviews from one business, and the outcome is reviews stripped or the profile flagged — which would take down the thing the whole system rests on.

Me directly, on WhatsApp or by phone — not a ticket queue. Raise anything during business hours and you will get a plan of action the same day; outside those hours, the next morning.

Yes — a full user guide covering every part of the system, which you get on signup and can read before you sign up.

Which WhatsApp number your messages go out on, and what WhatsApp can do.

Starter is ₹999 a month. It sends from FormAlert's shared WhatsApp number — booking confirmations, 24-hour and 2-hour reminders, and a Google review request after every completed visit — at ₹1 a message, drawn from the 1,000 credits every month includes. That covers about 250 patients a month at four messages each. It is for the clinic that wants more Google reviews and the reminders that cut no-shows, not for using WhatsApp as a booking channel.

Business is ₹1,999 a month, or ₹17,999 a year. It runs on your clinic's own WhatsApp Business number: your WhatsApp handles the scheduling itself — books, reschedules and cancels inside the chat, answers common patient FAQs, and hands everything else to your staff. Patients pay through your own Razorpay inside the chat, and the Google Meet link goes out automatically. Meta bills your clinic directly for the messages, with no FormAlert markup. It also adds multiple doctors with their own calendars, team logins, the TV queue display and the patient portal.

Everything Starter does is in Business.

Two plans. Starter is ₹999 a month, billed monthly only: appointment confirmations, 24h and 2h reminders, and a Google review request after every visit, on FormAlert's shared WhatsApp number, drawn from 1,000 credits a month. Business is ₹1,999 a month or ₹17,999 a year (₹1,500 a month, ₹5,989 less over the year): everything Starter does, plus your own WhatsApp Business number, automatic scheduling inside the chat (books, reschedules, cancels, answers FAQs, escalates everything else), Razorpay payments inside the chat, Meet links, as many doctors as you have with a calendar each, logins for them and your front desk, the TV queue display, the patient portal, and patients rescheduling or cancelling themselves.

Nothing is priced per doctor, per seat or per booking on either plan. All prices are before GST.

One credit is ₹1 and sends one WhatsApp message from FormAlert's shared number.

On Starter, every message goes out from FormAlert's shared number, drawn from the 1,000 credits every month includes.

On Business, the wallet only matters in the window before Meta has finished verifying your own number — the 2,000 credits a billing cycle includes are there to cover exactly those days. Once your own number is live, Meta bills your clinic directly at its own rate — around ₹0.10 for a utility template — and the wallet sits unused.

During the 14-day trial, every message you send comes out of the 50 credits it includes. Top up from the dashboard if you need more.

14 days, with 50 credits included — that is 50 WhatsApp messages, which is 50 review requests if you spend them that way. Send them and count how many come back. No card.

Trial messages go from FormAlert's shared number, because Meta has to verify a number of your own first.

No. Flat monthly price whatever your volume — your software bill should not go up because you had a good month.

Once your own number is live you pay Meta directly for messages at Meta's own rates and we add nothing on top, which is unusual: most WhatsApp providers add around 20% to every message you send. Before that, sending from FormAlert's number is a flat ₹1 a message against the credits included.

Stop your subscription whenever you like, from the dashboard. No phone call, no lock-in and no notice period. We do not refund part-months, so you keep access until the period you have paid for runs out. Your patient list is yours and you can export it any time.

You keep it, and you keep the whole setup.

Because we create your WhatsApp Business API account inside your own Meta business portfolio rather than ours, it was never on loan. If you stop paying us, you are left with a verified WhatsApp Business API account, on your own number, in your clinic's name — yours to use with any other software, or on its own.

That is the part most providers do not offer. On a shared number, or on an account that sits inside the vendor's portfolio, leaving means starting over: new number, new verification, telling every patient. Here, the only thing you lose when you leave is us.

Nothing is charged, because we never took a card. Your booking page stops taking new bookings and the WhatsApp messages stop. Your patient data stays and you can export it. Subscribe when you are ready and everything starts again where it left off.

We do not publish them.

A clinic's patient list, its booking volume and the software it runs on are its own business, not our marketing material. We do not put customers' names on the website, we do not post their logos, and we do not hand out their numbers. If you sign up, we will treat your practice exactly the same way.

The one exception is the case study, published with that clinic's agreement — and published without her name, for the same reason.

Yes. A private gynaecology clinic — a solo gynaecologist who moved to online booking and automated her Google review requests. Her patient flow doubled in fourteen weeks and her review count went from 42 to 79 in 90 days. Published with her permission, and without her name.

We will not pass your number to a customer, or theirs to you, without asking them first. If a reference call would settle it for you, say so and we will ask whether anyone is willing.

What we would suggest instead: watch the two-minute demo, then run the full flow yourself as a patient — booking, payment, WhatsApp confirmation, the join link — and we will show you the clinic side on a call if you still want one. Fourteen days free after that, with 50 review requests included, so you are judging the system on your own patients rather than on someone else's testimonial.