User Guide

Simple how-to guides for FormAlert

Plain steps for the things you'll actually do — no jargon.

Overview Set Up Online Booking Online Booking & Payments Request Reviews Send Follow-up Reminders Set Up WhatsApp

How to

Set up WhatsApp — Twilio vs Meta Cloud API

A dedicated WhatsApp number for your business is a Business plan feature. Which route to use depends on whether your business is registered:

→Not registered as a business — use Twilio. Easier to set up, but costs more per message.
→Registered business — use Meta Cloud API. Harder to set up, but far cheaper per message.

In both cases, you pay Twilio or Meta directly for message costs — not FormAlert.

Option A — Twilio (non-registered businesses)

The FormAlert team sets up a Twilio account for you and gives you the login credentials.

You connect your Facebook account to that Twilio setup — this links your WhatsApp sender to Meta.

The FormAlert team then sets up your message templates.

You're live — send as many messages as you like. Just keep your Twilio account topped up.

Message typeCost

Outbound (template sent)₹0.50 per message

Inbound (patient replies)₹0.50 per message

Easy to set up, but the most expensive of the two options.

Option B — Meta Cloud API (registered businesses)

Create a WhatsApp Business Account and verify your business with Meta.

Add FormAlert as an admin on your WhatsApp Business Account.

The FormAlert team creates a custom app for your business and sets up your message templates.

Message typeCost

Outbound (template sent)₹0.12 per message

Inbound (patient replies)Free

Business verification takes more steps up front, but running costs are much lower.

Tip: Not sure which to pick? If you don't have business registration paperwork, start with Twilio. Once you register your business, you can switch to Meta Cloud API for lower running costs.

Back to Overview

Ready to set this up for your clinic?

14-day free trial. No credit card. Setup in 10 minutes.

Start free for 14 days

How to

Set up WhatsApp — Twilio vs Meta Cloud API

A dedicated WhatsApp number for your business is a Business plan feature. Which route to use depends on whether your business is registered:

→Not registered as a business — use Twilio. Easier to set up, but costs more per message.
→Registered business — use Meta Cloud API. Harder to set up, but far cheaper per message.

In both cases, you pay Twilio or Meta directly for message costs — not FormAlert.

Option A — Twilio (non-registered businesses)

The FormAlert team sets up a Twilio account for you and gives you the login credentials.

You connect your Facebook account to that Twilio setup — this links your WhatsApp sender to Meta.

The FormAlert team then sets up your message templates.

You're live — send as many messages as you like. Just keep your Twilio account topped up.

Message typeCost

Outbound (template sent)₹0.50 per message

Inbound (patient replies)₹0.50 per message

Easy to set up, but the most expensive of the two options.

Option B — Meta Cloud API (registered businesses)

Create a WhatsApp Business Account and verify your business with Meta.

Add FormAlert as an admin on your WhatsApp Business Account.

The FormAlert team creates a custom app for your business and sets up your message templates.

Message typeCost

Outbound (template sent)₹0.12 per message

Inbound (patient replies)Free

Business verification takes more steps up front, but running costs are much lower.

Tip: Not sure which to pick? If you don't have business registration paperwork, start with Twilio. Once you register your business, you can switch to Meta Cloud API for lower running costs.

Back to Overview

Ready to set this up for your clinic?

14-day free trial. No credit card. Setup in 10 minutes.

Start free for 14 days