For clinics and small hospitals
A calmer waiting room and no double bookings: walk-ins, phone, WhatsApp and online bookings in one queue, with token numbers patients can see.
14 days free. No card. Cancel any time.
In one paragraph
OPD queue management software runs the outpatient day: who is booked, who has walked in, what order they will be seen in, and which token is being seen now. FormAlert does that for clinics and small hospitals in India. Your staff adds a walk-in or a phone booking in seconds, and they join the same queue as patients who booked online or on WhatsApp, so two patients never get the same slot. Everyone gets a token number for the day, however they arrived, and a WhatsApp confirmation with a link to their place in the line. A waiting-room display, opened on any tablet or TV, shows the token being seen and who is next. The whole day's schedule, for every doctor, sits on one screen. It is not a hospital information system: no beds, no stock, no insurance billing.
How it works
An OPD runs on walk-ins as much as bookings. This is how they end up in the same list.
Name, phone number and doctor. The patient joins the queue, gets a token and a WhatsApp confirmation, and a Google review request after the visit.
Walk-ins, phone bookings, WhatsApp and online bookings land in the same list. A slot closes the moment it is taken, however it was booked, so there are no double bookings.
Everyone in the list gets a token for the day. The confirmation carries a link to the patient's own place in the line, which updates as the morning moves.
Press Done on a visit and the queue, the display and every patient's link update straight away.
Too many things phone call, so staff get occupied, one extra staff is required.
— from a lead form
The waiting room
An OPD waiting room asks reception that forty times a day.
The token being seen, and the ones next. Patients look up instead of walking to the desk to ask how long.
It's a web page at your own clinic address. Open it on any tablet, laptop or smart TV with a browser and leave it running.
Reception sees every doctor's schedule, who has arrived and who is waiting, in one view. Separate queues per doctor keep a multi-doctor OPD straight.
Price
Business
₹1,999/month, or ₹17,999/year — the queue, token numbers, the waiting-room display, separate queues per doctor, and the WhatsApp confirmations, reminders and review requests around every visit. No setup fee. No per-booking, per-patient or per-doctor charges.
14 days free, no card.
Honest limits
Not a hospital information system — no beds, no pharmacy stock, no insurance billing, no lab module. It does not enter phone and walk-in bookings by itself: your staff types those in, and everything after that is automatic.
Common questions
Software that runs the outpatient day: appointments, walk-ins, the order patients are seen in, and the token being seen now. FormAlert does that part, with the WhatsApp messages around each visit. It is not a hospital information system — no beds, no stock, no insurance billing.
Yes. Walk-ins and phone bookings your staff enters go into the same queue as online and WhatsApp bookings, with the same token numbers and confirmations, so there is one schedule instead of a register and a booking app.
Yes. Your logbook becomes a screen your whole team can see. Every patient you enter gets a token, a WhatsApp confirmation and a Google review request after the visit, which a paper register cannot do. The booking link is there when you want it.
No hardware to buy. The waiting-room display is a web page — open it on a spare tablet, a laptop or a TV with a browser. It updates the moment a visit is marked done.
No. FormAlert is software a private clinic or small hospital runs for its own OPD. If you're a patient looking to register for a government hospital OPD slot, you want that hospital's own portal.
14 days free. No card. Cancel any time.
14 days free. No card. Cancel any time.
In short
FormAlert is a scheduling system for clinics in India that run on WhatsApp, built for doctors in independent private practice and small clinics. It runs the appointment side of a practice — online, QR code and WhatsApp booking, walk-ins and phone bookings in the same queue, automated WhatsApp reminders and Google review requests — so that patients get booked, reminded and asked for a review without anyone at the clinic typing a message, and the clinic's Google rating reflects the care it gives. FormAlert is an official Meta Tech Provider, which is what lets it create a WhatsApp Business API account in the clinic's own name rather than renting the clinic space on somebody else's. Patients book from a web page, by scanning a QR code at the clinic, or by messaging the clinic on WhatsApp, and the booking form can carry whatever questions the practice wants to ask, with photos and documents attached. The clinic confirms the appointment and marks the visit complete; FormAlert sends the confirmation, reminds the patient 24 hours and 2 hours before the visit, and asks for a Google review afterwards. Once the clinic's own WhatsApp number is connected, an AI booking assistant, included with the subscription, answers patients at any hour, books from the clinic's real calendar, and hands anything else to the clinic's staff. There is one plan, at ₹1,999/month or ₹17,999/year — the yearly price works out at ₹1,500 a month and saves ₹5,989 — and everything is on it: all of those messages, the clinic's own WhatsApp Business API number and templates, which Meta then bills the clinic for directly with no FormAlert markup, as many doctors as the clinic has with a calendar each, a login each for them and the front desk, a waiting-room queue display, a patient portal, and patients rescheduling or cancelling themselves inside WhatsApp. There is no setup fee, and nothing is priced per doctor, per seat or per booking. The WhatsApp number a clinic sends from changes once: during the 14-day free trial, which takes no card and includes 50 credits, messages go from FormAlert's shared WhatsApp number at ₹1 a message against that allowance, and the clinic can connect its own number, during the trial or after subscribing, through Meta's Embedded Signup inside FormAlert — a clinic already using the WhatsApp Business app can link the number it already runs, bringing its chats across — after which every message carries the clinic's own name. Meta verifies the business behind that number; a clinic whose Meta business is already verified connects the same day, and one that is not registered yet uses a free MSME Udyam certificate, issued from Aadhaar and PAN and usually the same day at udyamregistration.gov.in, or a GST certificate if it has one. FormAlert files that verification and the message templates with Meta on the clinic's behalf. Because that WhatsApp account is created inside the clinic's own Meta business portfolio, a clinic that stops paying FormAlert keeps the number and the account and can use them with any other software.