Documentation
How to Use FormAlert
Step-by-step guides for every part of the software.
Scheduling
Set a service duration and FormAlert automatically generates all bookable slots within your availability hours. Once you set it up, it works without any daily management.
How slot generation works
Each provider has availability hours (for example, Monday to Friday, 9 AM–5 PM). For each service, you set a duration (for example, 30 minutes). FormAlert then generates every possible time slot within those hours automatically.
When a patient books a slot, it disappears from the booking page — no double-bookings possible. You do not need to manually open or close individual slots.
Setting up availability
1
Go to Team in the main navigation and open a provider.
2
Services offered. Select which services this provider offers.
3
Duration & timeslots. Set the service duration (e.g. 30 min). FormAlert generates all bookable slots automatically.
4
Service availability. Set which days and hours this provider is available for each service.
5
Click Save. The booking page updates immediately.
Each provider can have different hours and services. Go to Team, select a different provider, and configure their availability separately.
Walk-in and phone bookings
Not every appointment comes from your online booking page. For walk-ins and phone calls:
1
Go to Appointments and click New Appointment.
2
Fill in the patient name, phone number, date, time, and service.
3
Click Save. The slot is blocked and the patient gets a WhatsApp confirmation.
Tip: You can book a slot even outside the provider's regular hours. Manual bookings override availability rules — useful for emergencies or special cases.
Google Calendar sync — no double-bookings
When a provider connects their Google Calendar, FormAlert checks it before showing available slots. Blocks in Google Calendar (meetings, lunch breaks, personal time) automatically hide those slots from patients.
Google Calendar sync is also required for Online consultations — it auto-generates a Google Meet link for each booked appointment.
1
Go to Team and open the provider's profile.
2
Click Connect Google Calendar.
3
Sign in with the provider's Google account and allow access.
4
Blocked time in Google Calendar immediately appears as unavailable on the booking page.
FormAlert only reads busy/free status — it does not modify or delete any events in Google Calendar.
Tip: To block a lunch break, just add an event in Google Calendar. No change needed in FormAlert — the system picks it up automatically.