Simple how-to guides for FormAlert
Plain steps for the things you'll actually do — no jargon. Read the whole thing before you sign up, if you like.
Setup · Step 2 of 4
The problem
Your booking page is live, but there's nothing on it. Patients open the link and find no times to pick.
The fix
Slots aren't something you type in — FormAlert builds them from three things: who the patient books (a provider), what they're booking (a service, with a duration), and when that service runs (its working hours). Set those three and your calendar fills itself in.
A provider is whoever the patient books with — a doctor, dentist, physiotherapist, or you. Your first one was created during onboarding, so you may only need to fill in the rest.
Go to Settings → Team Schedule.
Click Add provider.
Fill in the name and designation (e.g. Physiotherapist, Cardiologist). You can also add a short bio, phone number, room number and medical registration number.
Upload a photo — patients see it when choosing who to book with.
Save.
A service is the thing being booked — a consultation, a cleaning, a follow-up. Each one carries its own duration, price and schedule.
Open the provider on the Team Schedule page.
Pick the consultation type (see the table below).
Give it a name and a short description of what the appointment covers.
Set the duration and the buffer after it.
Set the price, or leave it at 0 for a free service.
Set the working hours (next section), then save.
Do this per service, while adding or editing it.
Scroll to the schedule inside the service.
Turn each day on or off. Saturday and Sunday start off by default.
Add one or more time blocks per day — 9:00 AM – 1:00 PM and 2:00 PM – 6:00 PM carves out a lunch break nobody can book into.
Save. Slots appear on your booking page immediately.
Optional, but it's the only way FormAlert learns about appointments made outside the system — and it's required before you can offer Google Meet consultations.
On Team Schedule, find the provider and click Connect Google Calendar.
Sign in with that provider's own Google account and grant access.
Done. Existing calendar events now block those slots from being booked.
You can add providers by hand as above, but for a doctor who'll be using FormAlert themselves there's a shortcut: invite them. Accepting the invitation creates their provider record automatically, and they fill in their own profile, services and hours.
My booking page still shows no slots.
Work down in this order: does the provider have a service? Does that service have days turned on? Is your Booking window in Settings long enough to reach the days you opened? And is the clinic showing Closed on the Dashboard?
Slots are missing for one doctor only.
Almost always their Google Calendar — existing events hide those slots by design. Check Team Schedule for a reconnect prompt too; an expired token stops sync silently.
Far fewer slots appear than I expected.
Check the buffer. A 15-minute buffer on a 15-minute service halves your day. Check the service duration against the time blocks as well — a 60-minute service won't fit into a 45-minute block at all.
I can't pick Google Meet as a consultation type.
It stays disabled until that provider's Google Calendar is connected, because the Meet link is generated through their calendar. Connect it and the option unlocks.
I can't add a second provider.
Multiple providers are a Business plan feature. Starter covers one.
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