FormAlert troubleshooting: common problems and fixes
The most common problems clinics hit, and how to fix them. If yours isn't here, message me — you'll be talking to the person who built FormAlert.
Booking page
My booking page says there are no slots
The doctor needs at least one service and at least one Open day. Check on the Team page → Manage services. Also check the booking window in booking rules isn't 0 days.
A doctor doesn't appear on the booking page
They have no services yet, or every day is Closed. See doctors, services and hours.
Bookings sit in Pending
Auto-confirm is off, so each booking waits for you to press Confirm. Turn on "Auto-confirm online bookings" in Settings → Booking rules if you don't want to check each one.
A patient says they didn't get a message
Check the phone number on the appointment — it needs to be the patient's WhatsApp number. Open the appointment's Messages section to see what was sent. Check the message's switch is on in WhatsApp Setup.
Messages stopped going out
If you're still on FormAlert's shared number, you may be out of credits. Open Plan & Credits and add some. See credits.
Messages come from a number that isn't ours
Your own number isn't connected yet, so FormAlert's shared number is sending. See connect your WhatsApp.
A message template says Rejected or Not set up
On WhatsApp Setup, press "Submit the missing ones". If it's rejected again, message me and I'll fix the wording.
I can't type in a WhatsApp chat
The 24-hour window has closed. Use "Send welcome message" from the chat list. See the 24-hour window.
I don't see WhatsApp in the sidebar
The inbox shows once your own number is connected.
Reviews
Review requests aren't going out
Add your Google review link in Settings → Business profile. Then make sure visits are marked Complete with "Complete and ask for a review".
Team and login
A staff member can't see a WhatsApp chat
Staff only see chats assigned to them. An admin can use "Assign to Staff" on the chat.
An invite didn't arrive
Use "Give me a link" or "Send on WhatsApp" on the Team page and send it yourself.
I forgot my password
Use "Forgot password" on the login page.